Policies
Drum Discounters offers a 14 day
return/exchange policy in the event you are not satisfied.
We will issue a full store
credit less our shipping cost, toward any other product
we carry of equal or greater value.
- or -
Issue a refund less our shipping costs and a 10% restocking
fee.
* Products must be in new
condition.
All factory packaging must be included, complete with
unmarked manuals and warranty papers.
Products that have been scratched, dropped, dented or
otherwise damaged due to misuse cannot be exchanged or
returned.
* Defective products.
If a product is shipped to you and is found to be defective,
Drum Discounters will replace the product at no cost.
We will issue you a full credit for the shipping back
to us once the product is returned.
* Returned products will be evaluated.
All exchanges or refunds will be completed only after
we have received and evaluated the condition of the product.
* Special Orders and Closeouts
cannot be exchanged or returned.
Deposits for canceled Special Orders are not refundable.
Return Instructions
*
Call to obtain a Return Authorization number.
Products shipped back without an RA number will be refused.
All RA numbers are voided 10 days after their issue date.
If the exchange or return is not returned to us within
the 10 days, the shipment will be refused by our receiving
department.
* Double
box the item and write the RA number on the outer box.
Do not write or mark on the product box.
*
Ship returns via the same carrier and method we used to
ship the item to you, and do not use the US Postal service.
We do not accept packages that are damaged en route to
us, so protect your investment and insure any products
you return.
Shipping Rates
Up to $70 - $7.99
$70.01 to $99 - $9.99
$99.01 and up - Free
NOTE: Drum Discounters does not conduct business or ship
out of the USA. We do not ship to PO or APO boxes.
Sales Tax
There
is no sales tax charged for products shipped to locations
outside the state of Colorado. Sales tax must be
collected however at the rate of 8.16% for shipments within
the state of Colorado.
